Frequently Asked Questions

I cannot find a steering wheel for my car. Can you build one for me?
Yes, we can. At HellgateCarbon, we specialize in custom builds. Depending on the availability of a compatible steering wheel core, we can create a fully customized steering wheel for your vehicle with a wide range of options. If we are unable to source the core ourselves, you may send us your own steering wheel or source one locally and ship it to us. For more details, contact us at info@racethreadwheels.com.

Will I lose heating or other features with my new steering wheel?
In most cases, the heating function will no longer be available due to the change in materials and the increased thickness of the custom steering wheel. However, most other features are retained. Original controls, wiring, and modules can typically be transferred from your OEM steering wheel. Features that rely on sensitive touch sensors may not function after modification.

Why is the LED display not perfectly synced with my speedometer or tachometer?
The LED display receives data wirelessly through an OBD2 module using Bluetooth. Because of this, a slight delay is normal. Additionally, many vehicle speedometers are designed to read slightly higher than actual speed, which can also create small differences.

Will I receive a complete steering wheel?
This depends on the specific product ordered, but in most cases, the steering wheel is not delivered as a fully complete unit. You may need to transfer components such as the airbag, multifunction controls, trim pieces, and housing from your original steering wheel. Some units may include complimentary controls, but we recommend using your original OEM components for best compatibility.

How much does shipping cost?
We offer free worldwide shipping on all orders.

How long does shipping take?
After processing and dispatch, most orders are delivered within 3 to 7 business days depending on your location and courier. While delays are rare, they may occasionally occur due to customs or logistics factors.

How long does it take to process my order?
Orders are processed within 24 to 48 hours after payment confirmation. Once your order is placed, you will receive an email confirmation with all order details.

How long does it take to build my steering wheel?
Each Race thread wheels steering wheel is custom made to order. Production typically takes between 1 weeks, depending on the level of customization and demand.